Customer Service

Customer Service can be reached by phone at 229-259-3510 or email utilitybill@valdostacity.com.

Lori Baxter, Revenue Collection Manager  

Genise Jackson, Assistant Revenue Collection Admin 

The Customer Service Division is responsible for the collection of all utility bills-which include water, wastewater, stormwater and sanitation fees. The division manages the registration of new customers for utility service, the discontinuing of utility service, and the billing of the utility payments. Division personnel also process all revenues from city departments, receives and distributes all mail to departments, and provides quality customer service to all citizens.

Attention Valdosta Residents:

We want to inform you that starting in August, utility rates will increase by 8.5%. This adjustment is necessary to continue providing high-quality services and infrastructure to our community.  Thank you for your understanding and continued support.

Methods of Payments

A variety of payment methods are available to citizens for their convenience.

Pay My Water Bill

• "Bill Pay" - electronically request payment through your bank's website.

• Auto Debit - participation in this program will allow your bill to be automatically drafted from your bank account each month on the due date of the utility bill. Complete the Auto Debit Form or for more information contact us at utilitybill@valdostacity.com to get signed up for this service.

• Mail payments to City of Valdosta P.O. Box 1125, Valdosta, Georgia 31603

• Utilize our drive-thru facility located at 102 North Lee Street from 8:00 AM to 5:00 PM Monday - Friday or the after-hours drop box located in the parking lot facing Central Avenue. Pickup times are 7:45 AM and 4:00 PM Monday – Friday. All payments received after 4:00 PM will be credited the next business day.

New Utility Service

We want to make your move to a new location in the city a smooth transition. Citizens requesting new water service must visit the city's Customer Service Center to activate the new account.

Disconnection of Utility Service

We want to make your move to a new location outside the City of Valdosta as smooth as possible. Citizens requesting to disconnect their utility service must submit written notice including the date of disconnection and a forwarding address(required). A Disconnect Form is available on this web site.

Disconnect Form

Temporary Water Service

Temporary water service is available to realty companies and property managers only for a $25.00 fee and is good for fourteen days.

Past Due Accounts, Nonpayment Disconnect, and/or Loss of Service

Customers who do not pay their water and sewer bills monthly will be disconnected. Payment must be received monthly by the due date. Should service be disconnected; balance in full is required along with an additional penalty fee. For closed accounts, due to non-payment, the account balance must be paid as well as a new deposit.

Unusually High Water or Sewer Bill

Any customer receiving unusually high bills for service should immediately check for plumbing problems, such as broken pipes, leaking commodes, and other causes of high usage. Click here to access a checklist to identify the most common causes of high water usage in the home. If a problem is not readily apparent, the customer may call a Customer Service representative at (229) 259–3510 or send an email to utilitybill@valdostacity.com and request a recheck of the usage charged on the bill.

Plumbing Emergencies

Persons with plumbing emergencies, such as broken pipes on private property or within the building causing flooding or damage to the property, may request help from the City to stop the water at the water meter. The customer may call the Meter Service Department at 229-259-3552 during office hours or 229-434-4132 after hours.