Valdosta On Demand FAQ

Can I book rides without a smartphone?

Yes, simply call (229) 441-2940 and we’ll assist you over the phone.

Can I book a ride in advance?

Absolutely. See above for instructions.

How many days in advance can I book?

We accept bookings up to 3 days in advance.

Can I book a recurring set of rides?

Indeed. When you hit “Schedule,” simply indicate that you’d like the reservation to recur.

Can I bring someone along with me?

You can bring up to 2 additional passengers. Please note that each additional passenger costs $1.

Why am I being asked to walk to my pickup spot?

Our tech pairs riders heading in the same direction, meaning passengers might be getting picked up and dropped off throughout your ride. In order to keep things moving as quickly and efficiently as possible, we usually ask you to meet us at a nearby corner instead of right outside the address you entered — that way, the driver doesn’t have to make any detours that could slow things down.

How do I know where to meet my driver?

After you book a ride, the app will display your pickup spot — we’ll either give you the address or business name at your pickup spot to help you find it. Either way, there will always be a dotted line to show you how to get there!

What happens if I cancel my ride?

If you cancel a ride within 1 minute from booking, we’ll waive the cost of the cancellation. Otherwise, we’ll charge you $1. If the driver cannot locate you after the 2-minute waiting period, you’ll be charged a no-show penalty of $1.

What do I do if my driver left without me?

Re-book directly in your app, and then send an email explaining what happened to support-valdosta@ridewithvia.com. You won’t be charged for this ride.

What do the vehicles look like?

All vehicles are branded with Valdosta On-Demand’s logo and colors, so they should be easy to spot.

Are vehicles wheelchair accessible?

Yes! Please let us know you need a WAV when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair toggle to turn it on.

Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Can I set a favorite location in the app?

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.

Can I leave feedback for my driver?

Feel free to fill out the feedback screen in the app after your ride.

How do I reset my password?

Open the app and select Get Started. In the password box, select Forgot your password? and follow the prompts.

I left something in the vehicle — how do I retrieve it?

Please email us at support-valdosta@ridewithvia.com with a description of the missing item.