Utilities

Our Mission

To be known by our customers for delivery of the highest quality municipal utility services possible through continuous improvement.

Department Overview

The Utilities Department is responsible for providing water and sewer services to all customers within the corporate limits of the City of Valdosta and some areas immediately adjacent to the City. The Department provides services to over 19,882 water customers, 18,680 sewer customers.

The Department has approximately 84 employees with a professional staff of 40 certified water and/or wastewater operators meeting the requirements of the Georgia State Board of Examiners for Water and Wastewater. Management of the Department is responsible for the planning of growth, providing availability of service information for new development, plan review, and much more.

In 1999, the City adopted a comprehensive master plan for its water and sewer systems to provide for the improvement of the existing facilities and to plan for the growth of the City. The plan was coordinated with the Lowndes County plan and covers a large service area surrounding the existing City. It allows for orderly growth of necessary facilities for the City over the next 20 years.

Administration

The Administration Division is responsible for correspondence for all divisions within the Department, incoming calls, dispatching of calls/work orders, record keeping, accounting, processing of orders for new service installations, etc.

Jason Barnes
Director of Utilities
P: 229-259-3592

Shuntel Ward
Administrative Coordinator
P: 229-259-3592 option 2
F: 229-241-8285

Our Divisions

The Utilities Department consists of the following nine divisions:

Administration
Central Lines
Central Maintenance
Central Warehouse
Environmental Management
Utilities Engineering
Meter Reading
Wastewater Treatment
Water Treatment

View Sanitary Sewer System Improvement Projects

Pipeline Construction Questions and Complaints

The Engineering Department oversees all utility pipeline and cable installation in the City of Valdosta rights-of-way. Problems caused by the contractor installing such facilities should be reported to the Engineering Department at 229-259–3530.
Hazards requiring immediate attention due to the construction or installation of water and sewer facilities should be reported to the Utilities Department.

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